We are very proud to present the release of our first course on Udemy! Effective Communication in a Virtual Team Environment has over an hour of content with a number of downloadable resources plus knowledge check quizzes throughout. Aligned to our recently published book, Building Better Communication in Teams. If […]

What do we mean by rapport and is it really needed? Learning through online platforms is increasingly the approach preferred by learning providers and students alike. It is cost-effective, flexible and, when properly crafted for virtual environments, comparable to co-located learning experiences. However, the important dynamic of rapport must be […]

‘Active Listening’ is a key skill if you want to create effective team communication.  Active listening requires you to concentrate, understand, respond and then recall what is being said. It is where you make a conscious effort to hear and understand the complete message being spoken. Peter Drucker, an influential […]

We have all experienced the satisfaction of giving instant feedback by pressing a ‘smiley’ in a reception waiting area, or after navigating airport security. The three straightforward choices capturing our mood or experience give us a sense that our opinion matters. But have you ever considered the origins of Smiley […]